Terms & Conditions
Terms of Use
The terms and
conditions for use of the Peers website are detailed below and should be read
carefully. We may vary these terms from time to time and therefore you should
check them before you make a new purchase.
Please note, any use of this website or purchase made through this website
constitutes an agreement to abide by the terms and conditions detailed below
which shall override any other terms and conditions. Any contracts or
agreements formed between you and us by means of this website shall be governed
and construed according to English law and any disputes or proceedings shall be
subject to the exclusive jurisdiction of the English courts.
Online Shopping
We have taken care
in presenting the products on our website as accurately as possible. The images
you see will depend on your monitor's display and colour capabilities. We are
therefore unable to guarantee that the product images you see are an accurate
representation of the actual merchandise. Before you place an order you should read
the DeliveryInformation and Returns Policy.
Contact Details
Our primary method
of communication with you is by email. Therefore please ensure the email
address you provide us with is correct. All order and despatch confirmations
will be sent to the email address you provide. In the unlikely event of a
problem with your order, we will contact you by telephone. Again, please ensure
the contact telephone numbers you provide are accurate.
Orders
Once you have
completed an online purchase, we will send you an email confirming your order
details.
When your order is
placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.
Pending funds means the amount of authorised money is set aside, away from your
available balance and the amount is not debited completely until the day of
despatch. Goods will not be despatched until payment collection has been
successful.
Whilst we are under
no obligation to accept your order, we would normally do so where:
(i) the product is available
(ii) the order reflects current pricing
(iii) your credit card/debit card payment is approved by your credit card/debit
card company and
(iiii) your order passes our verification checks
We cannot accept
orders from persons under the age of 18. Orders placed using a
debit/credit card must be based within the United Kingdom. Unfortunately, we do
not accept non-UK credit or debit cards.
Tracking Orders
If you have selected
a residential or business address for delivery, once you have received your
order confirmation your delivery will be due the following day (excluding
Sundays).
If your order has
not been received within the agreed times then please contact Peers 01492
871187
For Click &
Collect deliveries you will be able to contact our showroom directly 01492
871187
Expected Arrival
of Deliveries
All orders received
online at Peers are processed and, depending on stock availability, are
despatched as promptly as possible and normally delivered in 1-3 working days.
Please see the delivery information on the product pages for more specific
information. If the items you have ordered qualify for Express Delivery, they
will normally be delivered within 1-2 working days.
Where any products
have a longer delivery time of 48 hours, Peers will contact you by email to
confirm the approximate date of despatch.
Delivery times
stated are subject to order approval. Please visit our delivery page for
complete information.
Delivery Address
All deliveries will
be made to you at the addresses specified by you in the order. We may, at our
discretion and expense, deliver parts of your order separately. If we cannot
deliver the products to you at the address you have specified for any reason
(other than when we are at fault), we will notify you and store the products.
If you wish us to redeliver the products to you, you will need to authorise us
to charge your credit card/debit card for such re-delivery. If we do not hear
from you within 28 days, we will cancel the order and refund your payment to
you less any reasonable delivery charges we have incurred.
A signature may be required to receive the order and you will be responsible
for the products as soon as they are delivered. Ownership of the products shall
pass to you once we have received payment in full.
If you decide to have your order delivered to a different address than your
own, a signature may still be required and the general conditions of delivery
will remain unchanged.
Lost Packages
Even though packages
are sent via Royal Mail Special Delivery, on rare occasions we do experience
losses whilst in transit. Please get in touch with Peers if you think this may
be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim
cannot be made and thus the customer will be unable to claim any loss from
Peers.
Credit/Debit Card
Payment
We will contact your
payment card company for authorisation when you place your order. Your payment
card will then be debited when we pick your order for despatch. We accept the
following cards for payment: American Express, Mastercard and Visa. The total
amount you pay is unaffected, regardless of the payment method used.
We take every reasonable care to ensure that your order and subsequent
transactions are conducted in a secure environment. If products are not
available for any reason after we have accepted your order, we will let you
know. We will not charge you for these products and will refund any amounts
already paid (if any) by way of a credit to your credit card/debit card
account.
Validation Checks
All credit, debit
and charge card holders are subject to validation checks and authorisation by
the card issuer. If the issuer of your payment card refuses to authorise
payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and
charge cards, will validate the names, addresses and other information supplied
during the order process against commercially available records (e.g Electoral
Roll data, Credit Reference Services). A third party may also be instructed to
complete these checks. By ordering from the Peers.co.uk website you consent to
such checks being made. We may need to contact you by letter, telephone or
email to verify details before we are able to process and dispatch your order,
or we may be unable to accept your order. Any information given may be
disclosed to a registered Credit Reference Agency which may keep a record of
the information.
All information provided will be treated in accordance with the Data Protection
Act 1998. These measures are taken as extra protection for you, to ensure your
online shopping experience with us is as safe and secure as possible.
Prices and
Charges
We try to ensure
that all product information and pricing displayed on this website is correct
and up to date at the time you place an order. We verify pricing at despatch
and in the event of an error the following policies will apply:
• Actual price lower than price shown at time
of ordering - at our discretion we will charge you the lower amount and
despatch the product.
• Actual price higher than price shown at
time of ordering - we will either contact you to discuss whether you wish to
continue with the order, or cancel the order and send you an email confirming
the cancellation.
• All prices shown on the website are
inclusive of VAT.
• All delivery charges are shown as a
separate line item on the order summary page. For full details of our delivery
charges please visit our delivery page.
Online Only
Prices
1. This offer is
available for a limited period only.
2. This offer is available online only.
3. This offer applies to selected items only, while stocks last and are subject
to availability.
4. No cash alternative can be offered.
5. Peers reserves the right to alter the selling price or withdraw this offer
at any time.
6. Delivery is usually within 1-5 working days.
Message Card and
Gift Wrapping
At Peers we offer a
luxury gift wrapping service. All products will arrive hand wrapped in our
luxury wrapping paper and ribbon with a gift tag. This service may be withdrawn
at any time.
At Peers we are
proud of our reputation as suppliers of quality jewellery. We recommend an
annual inspection be undertaken at the Peers showroom during the lifetime of
the piece.
Should you have any cause for complaint, you should return the item to:
PEERS
Victoria Shopping Centre
Mostyn Street
Llandudno
LL30 2NG
Alternatively you can email us at
info@peersthejeweller.co.uk. You will need to include a copy of the receipt.
Peers will then implement full remedial work at no expense to you.
Peers does not cover loss or damage caused by accident, misuse, neglect or
normal wear and tear this also applies to watches. This does not affect your
statutory rights.
For further information please email us, alternatively
Peers can be contacted on 01492 871187
• Monday-Friday: 9:00am - 5:00pm
Availability
All products and/or
services displayed on this website are subject to availability. Prices of
products may change from time to time. We confirm availability and price at the
time your order is placed. If a product is unavailable when we come to despatch
your order, we will contact you either by phone or email.
Website Errors
We endeavour to
present the most recent, most accurate, and most reliable information on our
website at all times. However, there may be occasions when some of the
information featured may contain incomplete data, typographical errors, or
inaccuracies. Any errors are wholly unintentional.
We present our content 'as is' and make no claims to its accuracy, either
expressed or implied. We reserve the right to amend errors or to update product
information at any time without prior notice.
Copyright Trade
Marks and Site Content
Peers are the owners
of the copyright of this site and all materials on this site including content,
design, text, graphics and photographs.
You may download and
print content from this site for media related purposes or for your own
personal use only. This is subject to the material being reproduced accurately
and not being used in a derogatory manner or in a misleading context. Where
this material is reproduced, published, broadcast or otherwise issued to others
the source and copyright status must be acknowledged. The permission to
reproduce Peers press releases does not extend to any material on this website
which is identified as being the copyright of a third party. No right, title or
interest in any downloaded materials or software is transferred to you by such
downloading. You may not make any other use of material on this site (including
reproductions, publication, alteration, distribution, broadcast or any other
exploitation except as above) without our written permission.
Disclaimers
This site is
provided on an "as is" basis without making any warranties or
representations of any kind with respect to this site or its contents and Peers
disclaims all such representations or warranties. In addition Peers makes no
representations or warranties about the accuracy or completeness of the
information contained on this site. These disclaimers do not exclude Peers
liability for matters which may not be excluded under any applicable national
law.
Neither Peers nor any of its directors, employees or agents will be liable for
damages arising out of or in connection with the use of this site. This is a
comprehensive limitation of liability that applies to all damages of any kind,
including (without limitation) compensatory, direct, indirect or consequential
damages, loss of data, income or profit, loss or damage to property and claims
of third parties. Peers does not exclude any liability for death or personal
injury resulting from its negligence or the negligence of its directors,
employees or agents.
Peers cannot be responsible for any losses you may incur in transmitting
information to us by internet link or by e-mail. Any such loss shall not be borne
either wholly or partly by us, and shall be entirely your responsibility.
Security
For further
information, please refer to our Security policy